Customer Payment Deferral

Lenders may now offer financial relief options on vehicle loans and leases. To find out if you are eligible to defer your monthly payments, you must contact your vehicle lender directly. Please find the contact information for your car's manufacturer below.


Alternatively, if your loan or lease is through a bank, you can find how to contact them below.

In case you are not sure about the lender for your vehicle's loan or lease, we are available to help you to find out who you should reach out to.

My Loan or Lease Is Through Audi Canada

EMAIL
info@audifinance.ca
PHONE
1-888-412-2834
 

My Loan or Lease Is Through BMW Canada

WEB
https://securelogin.bmw.ca/login
 
EMAIL
service@BMWfinance.ca
PHONE
1-800-300-0269
 

My Loan or Lease Is Through Honda Canada

EMAIL
cs@honda.ca
PHONE
1-800-387-5399
 

My Loan or Lease Is Through Hyundai Canada

EMAIL
service@hyundaifinancing.ca
PHONE
1-800-205-0540
 

My Loan or Lease Is Through Genesis Canada

WEB
https://www.genesis.com/ca/en/genesis-cares.html
 
EMAIL
service@genesisfinance.ca
PHONE
1‑800‑205‑0402
 

My Loan or Lease Is Through Infiniti Canada

EMAIL
ifscustomer.service@infiniticanada.com
PHONE
1-800-268-0746
 

My Loan or Lease Is Through Jaguar Canada

WEB
https://jdxforms.jaguar.com/jaguar-ca-en/servlet/SmartForm.html?formCode=jag-cu-ca-en

 PHONE
1-800-668-6257
 

My Loan or Lease Is Through Land Rover Canada

WEB
https://jlrna.iservicecrm.com/jlrna/landrover.htm

PHONE
1-800-346-3493
 

My Loan or Lease Is Through Lexus Canada

WEB
https://www.lexus.ca/lexus/en/contact-lexus

PHONE
1-800-265-3987
 

My Loan or Lease Is Through Mazda Canada

WEB (FINANCE - SCOTIABANK)
https://www.scotiabank.com/ca/en/personal/scotia-support/latest-updates.html 
 
EMAIL (LEASE)
clientrelations@cdlsi.com
PHONE (LEASE)
1-888-703-8857
PHONE (FINANCE)
1-888-777-6842
 
 

My Loan or Lease Is Through Mercedes-Benz Canada

WEB
https://www.mercedes-benz.ca/en/financial-services

PHONE
1-888-532-7362
 

My Loan or Lease Is Through MINI Canada

WEB
https://securelogin.bmw.ca/login
 
EMAIL
service@BMWfinance.ca
PHONE
1-800-300-0269
 

My Loan or Lease Is Through Porsche Canada

EMAIL
pfs.customerservice@porsche.ca
PHONE
1-866-321-2933
 

My Loan or Lease Is Through Subaru Canada

WEB
https://portal.subarufinancial.ca/login

PHONE
1-888-513-5949
 

My Loan or Lease Is Through Toyota Canada

WEB
https://portal.toyotafinancial.ca/login

PHONE
1-800-661-3062
  

My Loan or Lease Is Through Volkswagen Canada

EMAIL
info@vwfinance.ca
PHONE
1-800-668-8224
 

My Loan or Lease Is Through a Bank

BMO - Bank of Montreal (Finance)

 WEB
BMO online support
 PHONE
+1 (844) 837-9228
 


CIBC- Canadian Imperial (Finance)

 WEB
CIBC Personal Car Loan
 PHONE
+1 (866) 525-8622
 

RBC- Riyal Bank

 WEB
RBC Financial
 PHONE
+1 (800) 769-2599
 

TD - Canada Trust (Finance)

Scotiabank - Bank of Nova Scotia (Finance)

 WEB
Relief for Auto Loan Customers
 PHONE
+1 (800) 472-6842
 



I’m Not Sure about the Lender for My Vehicle’s Loan or Lease

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